Return Policy

At Royal Storez, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund and return policy below.

1. Returns

You may request a return within 7–14 days of receiving your order.

To be eligible for a return, your item must be:

1. Unused and in the same condition you received it.
2. In its original packaging with all tags and accessories.

Certain products (such as personal care items, intimate goods, or clearance items) may be non-returnable for hygiene or final-sale reasons.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at support@royalstorez.shop with your order details.

4. Order Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund.

After this period, cancellations may not be possible if the order has already been processed or shipped.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check with your bank or credit card provider as processing times may vary.

If you have done this and still have not received your refund, please contact us at support@royalstorez.shop
.